Last updated: August 2026
Changed your mind, ordered twice, or picked the wrong address? Here is exactly how cancellation works at Novra.
Before your order ships
We fulfil orders within 24 hours, Monday to Friday, so the window is short but real. Email hey@novrasleep.com as soon as possible with the word CANCEL and your order number in the subject line. If the parcel has not been handed to the carrier, we cancel it and refund you in full the same day, no questions asked.
After your order ships
Once a parcel is with the carrier we cannot pull it back. You lose nothing: keep the delivery and use the 30-day money-back guarantee instead. Email us when it arrives and we will treat it as a return from day one, refunding you in full under the refund policy.
Address changes
An address correction is faster than a cancellation. If you spot a mistake, email us immediately and we will fix it before dispatch. After dispatch we will help you work with the carrier to redirect where their rules allow it.
How refunds are returned
All cancellation refunds go back to the original payment method within 5–10 business days, depending on your bank. We never convert a refund into store credit unless you ask us to.
Questions
Email hey@novrasleep.com or call (826) 206-9801. A human answers around the clock, every day.