Refund policy
Last updated: August 2026
Every Novra product comes with a 30-day money-back guarantee, counted from the day your order is delivered. Sleep on it, wash the cover, live with it. If it has not earned its place in your bed, we refund you in full.
How the guarantee works
| Step | What happens |
|---|---|
| 1. Email us | Write to hey@novrasleep.com within 30 days of delivery with your order number |
| 2. We reply | Within one business day, with simple return instructions |
| 3. Refund issued | In full, to your original payment method, within 5–10 business days of confirmation |
What we do not require
We do not require the product to look unused. It is a sleep trial; trials get slept on. We do not charge restocking fees, we do not issue store credit instead of money, and we do not make you fill in forms designed to make you give up.
A few honest conditions
- The 30 days start on the delivery date shown by the carrier, not the order date.
- The guarantee covers one unit per product per household; additional units of the same product are refundable unopened.
- Please wait for our reply with instructions before posting anything back. Unannounced parcels are hard to match to an order, which only slows your refund down.
- Refunds are issued to the original payment method. If a card has expired, your bank routes the money to the replacement card automatically.
Damaged or faulty items
If anything arrives damaged or develops a fault, that is not a return, that is our problem to fix. Email a photo and your order number and we will send a replacement the same business day or refund you in full, whichever you prefer, with no need to post anything back unless we ask.
Questions
Email hey@novrasleep.com or call (826) 206-9801, any hour. Our address is 7022 Calamo St, Springfield, VA 22150, United States.