A human answers. Any hour.
Question, order, return, or a neck that wants advice before buying: write to us and a person replies, around the clock.
Send a message
Include your order number if you have one and we will have it open before we reply.
The fastest way to reach us, answered around the clock, seven days a week.
If you would rather talk it through than type it out. Leave a message if we are on another call and we will ring you back.
Springfield, VA 22150, United States
For returns, please wait for our reply with instructions before posting anything back, so your parcel matches an order.
Most orders arrive in 3 to 5 days. Check its journey any time on the tracking page.
Email us within 30 days of delivery and we will send instructions the same day. The refund policy has the details.
Heights, positions, washing, the adjustment week: most answers live in the help center.