Answers, without the wait.

The pillow has two edges. The taller 4.53" edge faces you if you sleep on your side: it fills the gap your shoulder creates. The lower 2.76" edge is for back and stomach sleeping, keeping your neck level instead of craned. If you change position at night, the shape handles the switch without you thinking about it.

23.6 inches wide by 13.8 inches deep, a standard queen footprint. It ships with its own fitted cooling cover, and it also fits inside a regular queen pillowcase if you prefer your own bedding.

A single piece of sculpted slow-rebound memory foam. No shredded fill to clump, no beads, no air chambers to leak. The foam takes your shape in seconds and recovers when you move.

Unzip the cover and machine wash it cold, tumble dry low. The foam core never goes in a machine: if it needs freshening, air it out of direct sun. Sunlight degrades foam, washing machines destroy it.

Yes, and it is the most common message we get in week one. A contoured pillow positions your neck instead of collapsing under it, and if you have slept on stuffing for years, the correct position feels new. Give it up to ten nights. The wince you did not have on the tenth morning is the answer.

The pillow ships compressed, and fresh foam can carry a faint new smell on arrival. Let it breathe for a day out of the packaging and it disappears. The foam is certified and safe from the first minute; the airing is for your nose, not your health.

Orders are fulfilled within 24 hours, Monday to Friday, from our US warehouse, and arrive in 3 to 5 days anywhere in the US. Shipping is free and tracked; your tracking number arrives by email the moment the parcel moves.

On the track order page, with the number from your dispatch email. Give the carrier a few hours after the email to show the first scan.

Yes, if it has not shipped. We fulfil quickly, so email hey@novrasleep.com with "CANCEL" and your order number as soon as possible. If it has already left, keep it and use the 30-day guarantee instead; you lose nothing.

Sleep on the pillow for up to 30 nights from delivery. If your mornings are not better, email us and we refund the full price. No forms, no restocking fee, no requirement that the pillow looks unslept-on: it is a trial, and trials get used.

We confirm within one working day of your email and the refund reaches your original payment method within 5 to 10 working days, depending on your bank.