Track your order
Where your parcel is right now
Enter the number from your dispatch email. We show the live position in plain words, not a carrier status page.
No number yet? It is emailed the moment your order leaves us, within 24 hours of ordering, Monday to Friday. Tell us if it has been longer.
From our warehouse to your bed
Packed, labeled and handed to the carrier, Monday to Friday. Your tracking number is emailed at this point and can take a few hours to go live.
Traveling between sorting facilities. Updates arrive in bursts, so a quiet day in the middle is normal.
On a vehicle on a round near you. It should reach you before the end of that day.
Left with you, a neighbor, or in a safe place, depending on the carrier’s rules for your address.
If it stalls, we chase it, not you
Four business days without a scan, or eight since dispatch, and it is worth telling us. We open the claim with the carrier ourselves. If the parcel is confirmed lost you choose: a replacement out the same day, or a full refund.